# What's inside this free sample (Support Macros Kit)

Three real files from the paid kit, trimmed — enough to judge the voice and the
method before you buy. The full kit ships 32 files: the six-stage loop
(audit → write → install → guardrail → measure → refresh), 120+ reply templates
in 7 categories, a universal import CSV, install guides for Zendesk, Freshdesk,
Intercom and Help Scout, escalation SOP, AI-agent guardrail pack, weekly QA
scorecard and quarterly refresh SOP.

## The three files in this zip

| File | What it is | Full version in the kit |
|---|---|---|
| `macro-priority-scorecard-SAMPLE.md` | The weighted scoring system (40/30/20/10) that decides which reply types earn macros first — includes the worked examples. | `1-audit/macro-priority-scorecard.md` (+ the 50-ticket audit worksheet and pipeline CSV) |
| `orders-shipping-SAMPLE.md` | The first 5 of 20 order-and-shipping templates — the exact format: use-when line, fill-first list, ready body. | `2-library/orders-shipping.md` — 14 ORD + 6 DAM templates |
| `banned-phrase-checklist-SAMPLE.md` | The 10 phrases your replies should avoid, with replacements — the guardrail agents memorize. | `4-guardrails/banned-phrase-checklist.md` (+ escalation SOP, tone guide, AI pack) |

## How to use the sample

1. Read the scorecard file — you can score your own ticket types with it today.
2. Try one order template: replace {curly} fields with a real order's values,
   fill the [brackets] with your policy, and send it to yourself.
3. If the voice fits your shop, the full kit is $42 once —
   https://support-macros-kit.zicula.trade

Nothing in this sample requires signup, and we do not collect your email for it.