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Your Support Macros Kit is ready. The zip contains 32 working files: the six-stage loop map with time budgets, the 8-step novice SETUP guide, the 50-ticket audit worksheet, the weighted priority scorecard (weights sum to 100, worked totals recomputed) with the pipeline CSV, 120+ reply templates across 7 categories, the universal macros-import.csv, install guides for Zendesk / Freshdesk / Intercom / Help Scout, the placeholder-syntax map, the escalation SOP with its four written limits, the banned-phrase checklist, the tone guide, the AI-agent guardrail pack with the 10-point bot test, 8 drafting prompts behind a mandatory fact-check gate, the weekly QA scorecard, the monthly library health review, the metrics-tracker CSV, the quarterly refresh SOP and the changelog template.

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